Job Description

Job Description

District Medical Group is currently accepting applications for an IT Healthcare Applications Administrator. The department seeks a proactive, creative thinker with a customer service-focused mindset who enjoys working in a collaborative, high-performing environment.

The Healthcare Applications Administrator will administer and manage all business and clinical applications including GE Centricity Business Practice Management system and GE Centricity EMR. The position will perform system upgrades/installations and provide system maintenance and user support; manage projects and execute follow-through on projects, tasks and issues while working as a member of a cross-functional team.

Responsibilities

  • The candidate shall monitor all business and clinical software applications, document and analyze problems, and publish a maintenance schedule
  • Sets up administrator and service accounts for applications as necessary
  • Maintains system documentation
  • Troubleshoot, and resolve any reported problems
  • Provide application performance tuning
  • Review the governing regulations to ensure proper program support
  • Enable best practices
  • Collaborate with DMG Technology team to ensure proper integration of the environment
  • Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
  • Leads and participates in efforts to develop and implement processes for application and system monitoring
  • Leads and participates in efforts to implement application updates to include upgrades, patches, and new releases
  • Tests, debugs, implements, and documents programs
  • Develops test plans to verify logic of new or modified programs
  • Develop work plans and track/report status of assigned projects/tasks
  • Liaise with vendor support on all issues
  • Fully responsible for problem management activities such as issue resolution and root cause analysis
  • Daily monitoring and maintenance activities
  • Review the governing regulations to ensure proper program support
  • Enable best practices

Requirements

  • Understanding and experience with Healthcare Information Systems is required.
  • Experience with GE Centricity suite of applications is desired but not required.
  • BS Degree or equivalent in Information Technology, Systems Administration, and/or related field
  • Understands software and hardware requirements of varied departmental systems.
  • Understands the workflow and process requirements of complex application systems.
  • Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications.
  • Excellent problem solving/analytical skills and knowledge of analytical tools.
  • Display and execute logical and complex troubleshooting methods.
  • Excellent verbal, written communication, and negotiations skills.
  • Ability to effectively interface with technical and nontechnical staff at all organizational levels.
  • Strong customer services and problem solving skills.
  • Ability to provide outstanding customer service, be a good listener and work well with others.
  • Self-motivated, able to work independently, and takes initiative.
  • Ability to multitask in a fast-paced environment.
  • Outstanding attention to detail with superior time and project management skills.
  • Demonstrated ability to work successfully with a diverse group of customers.
  • Ability to learn new content areas and new skills quickly and well required.
  • Professional attitude and work habits.
  • Understands business function related to the application.
  • Ability to work through ambiguous work situations.
  • Previous System Administrator experience preferred.

Position Type/Expected Hours of Work

  • This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Environmental Working Conditions:

  • Normal office environment.
  • The noise level of the work environment is usually low to moderate.