Job Description

3141 N 3rd Ave, Phoenix, AZ 85013, USA Req #102
Monday, October 5, 2020

District Medical Group Children’s Rehabilitative Services (DMG CRS) offers families a state-of-the-art facility with a friendly, professional environment. DMG CRS is the largest Multi-Specialty Interdisciplinary Clinic (MSIC) in Arizona and designed to meet the unique healthcare requirements of special needs children and their families. Centrally located in an easy-to-access, one-story facility, DMG CRS is home to more than 30 medical specialties, including primary care, as well as behavioral health, dental, rehabilitation, educational and support services to care for pediatric patients of all ages. For more information, visit


DMG CRS includes more than 85 medical providers across more than 30 medical specialties, serving children from birth to age 21. Providing coordinated, integrated care, DMG CRS primary care and therapy providers work directly with specialty physicians to deliver comprehensive treatment, utilizing one electronic medical record (EMR). In addition, service teams such as nutrition and diet, child life and social work collaborate with our renowned team of pediatric medical professionals to provide vital support to your child and family. DMG CRS is the largest Multi-Specialty Interdisciplinary Clinic (MSIC) in the state of Arizona and the only MSIC in Maricopa County. DMG CRS accepts AHCCCS Complete Care health plans, most private insurances, and private-pay patients.  DMG CRS is licensed by the Arizona Department of Health Services (ADHS).
Job Summary:

The Medical Receptionist’s responsibility is as the first point of contact for patients coming into the clinic. They are responsible for greeting, registering and scheduling patient’s appointments and also act as a primary source of information to patients in the waiting area.


Duties and Essential Job Functions:

  • Checks patients in and out of the office.

  • Retrieves messages and returns phone calls.

  • Scans insurance cards, supplying new patient information forms to be completed, enters new patient information into system.

  • Updates patient information, ensuring all records are current when following up/interacting with patients.

  • Schedule appointments, may obtain prior authorization for office visits.

  • Obtains financial information regarding patients from various sources to obtain payment plan agreements, charity care, Medicare coverage, alternative financing and verifies coverage.

  • Give patients their patient information forms after their visits and collects co-pays or payments.   

  • Work with doctors, pharmacies and families. 

  • Problem resolution for the clinic staff and patients.

  • Interfaces with the computer.

  • Oversees the waiting area.

  • Expected to assist in other clinics as needed.  

  • Maintains confidentiality and HIPAA compliance in accordance with Federal guidelines.

  • Performs other duties as assigned.

 Required Education and Experience:  

  • High School Diploma or GED. 

  • Basic computer skills necessary-Outlook and Windows based programs.


    Preferred Education and Experience:

  • Previous experience in medical office setting.

  • Bilingual (Spanish/English).


    Required Licensure/Certification/Specialized Training:

  • Fingerprint Clearance Card required.     
  • TB, Hep B, MMR, TDAP, Varicella and Influenza


Knowledge, Skills & Abilities

  • Ability to multi-task with phones, computer and families.

  • Good written communication and phone skills.

  • Patient and polite with a positive, cheerful attitude.

  • Knowledge of basic computer software programs: MS Office and EMR

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards


      Position Type/Expected Hours of Work

  • This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.


    Physical Requirements:

  • Prolonged standing, sitting, walking, reading, writing, talking and use of computer.


    Work Environment:

  • Normal office work environment.


Other details

  • Pay Type Hourly
  • Required Education High School
  • Job Start Date Monday, October 5, 2020
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