Job Description

3141 N 3rd Ave, Phoenix, AZ 85013, USA Req #101
Tuesday, December 8, 2020
About the Job:

The Medical Receptionist’s responsibility is as the first point of contact for patients coming into the clinic. They are responsible for greeting, registering and scheduling patient’s appointments and also act as a primary source of information to patients in the waiting area.


What You Will Do:

  • Checks patients in and out of the office.

  • Retrieves messages and returns phone calls.

  • Scans insurance cards, supplying new patient information forms to be completed, enters new patient information into system.

  • Updates patient information, ensuring all records are current when following up/interacting with patients.

  • Schedule appointments, may obtain prior authorization for office visits.

  • Obtains financial information regarding patients from various sources to obtain payment plan agreements, charity care, Medicare coverage, alternative financing and verifies coverage.

  • Give patients their patient information forms after their visits and collects co-pays or payments.   

  • Work with doctors, pharmacies and families. 

  • Problem resolution for the clinic staff and patients.

  • Interfaces with the computer.

  • Oversees the waiting area.

  • Expected to assist in other clinics as needed.  

  • Maintains confidentiality and HIPAA compliance in accordance with Federal guidelines.

  • Performs other duties as assigned.

 What You Will Bring to the Role:  

  • High School Diploma or GED. 

  • Basic computer skills necessary-Outlook and Windows based programs.


    Preferred Education and Experience:

  • Previous experience in medical office setting.

  • Bilingual (Spanish/English).


    Required Licensure/Certification/Specialized Training:

  • Fingerprint Clearance Card required.     
  • TB, Hep B, MMR, TDAP, Varicella and Influenza


Knowledge, Skills & Abilities

  • Ability to multi-task with phones, computer and families.

  • Good written communication and phone skills.

  • Patient and polite with a positive, cheerful attitude.

  • Knowledge of basic computer software programs: MS Office and EMR

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards


      Position Type/Expected Hours of Work

  • This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.


    Physical Requirements:

  • Prolonged standing, sitting, walking, reading, writing, talking and use of computer.


    Work Environment:

  • Normal office work environment.

Other details

  • Pay Type Hourly
  • Required Education High School
  • Job Start Date Tuesday, December 8, 2020
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