Scheduling and Administrative Assistant

About the Company:

District Medical Group (DMG) is well known as a respected leader in the healthcare industry in the Phoenix area, with a reputation for outstanding leadership, innovation and dedication to the patients and communities we serve. DMG employs over 650 credentialed providers and more than 350 professional/administrative staff as one of the largest physician groups in the Valley.

What Does DMG Offer?

DMG continuously strives for and succeeds in providing a strong and positive work environment through employee appreciation, team collaboration, competitive compensation, mentoring, and great benefits including:

• A strong Healthcare benefits package inclusive of Medical, Dental and Vision- Employee eligibility effective DAY ONE
• A rich 401(k) with employer match, increasing annually up to 6%
• Flexible Spending Account plan
• Generous Paid Time Off plan (3 weeks year one)
• 10 paid holidays annually
• Paid Sick Time
• and more

About The Role: 

The Scheduling and Administrative Assistant serves as both a coordinator of clinic calls, schedules, and appointments and as the administrative support role to the Human Resources department.

Schedule

This is a full-time position, Monday through Friday, 40 hours per week.

What Your Primary Responsibilities Would Be: 

• Oversees daily front desk/lobby operations, greeting all visitors ensuring they sign in on visitor log and obtain visitor badge.  Maintains package pickup/delivery log.
• Conference room scheduling and posting of schedules at respective rooms.
• Answers main line and clinic calls, transferring to departments or clinics as appropriate. Assists with problem and resolution.
• Clerical duties as assigned including assisting with managing scan/fax queues for clinics and HR department. Scans all employment and patient documents into the appropriate location(s).
• Assists with scheduling initial and follow up appointments, including healthcare team of appointment changes and cancelation requests. Confirm patient appointments, and follow-up with no-show/canceled appointments.
• Serve as a liaison for health care team in coordinating and processing medication refills and medical records requests.
• Registers patients in EMR, including verification of insurance and financial information. Obtains prior authorization for all patient visits, as appropriate
• Ensures ongoing accuracy of records and patient information in EMR.
• Manages and monitors Trip Reduction Program (TRP). 
• Timely processes employment verifications and Unemployment claims.
• Coordinates orders of HR department office supplies
• Manages Years of Service award program

The Successful Candidate Will Possess: 

• High school diploma or equivalent required
• 1+ year customer service experience preferred.
• Bilingual Spanish/English preferred.
• 1+ year human resources experience preferred. 
• 1+ administrative experience in medical office preferred.
• 1+ year experience with electronic medical/health record preferred

DMG’s Employee Health Requirements:

As a condition of employment, District Medical Group (DMG) requires each employee to remain compliant with mandatory employee health (EH) standards. TB screening, Influenza, and Covid Immunizations or approved declinations are required for this role.
 
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