Job Description

2929 E Thomas Rd, Phoenix, AZ 85016, USA Req #570
Friday, September 6, 2024

About the Company:

District Medical Group (DMG) is well known as a respected leader in the healthcare industry in the Phoenix area, with a reputation for outstanding leadership, innovation and dedication to the patients and communities we serve. DMG employs over 650 credentialed providers and more than 350 professional/administrative staff as one of the largest physician groups in the Valley.


What Does DMG Offer?

DMG continuously strives for and succeeds in providing a strong and positive work environment through employee appreciation, team collaboration, competitive compensation, mentoring, and great benefits including:

  • A strong Healthcare benefits package inclusive of Medical, Dental and Vision– Employee eligibility effective DAY ONE
  • A rich 401(k) with employer match, increasing annually up to 6%
  • Flexible Spending Account plan
  • Generous Paid Time Off plan (3 weeks year one)
  • 10 paid holidays annually
  • Paid Sick Time
  • and more

The IT Senior Service Technician provides mentorship to the IT Service Technicians through providing break/fix services for all servers, computers, printers and other associated peripheral devices including ensuring that all resolutions are properly documented.

Essential Duties/Responsibilities:

  • Installs and configures DMG applications on computers as required.
  • Provides setup, and configuration of computing peripherals such as printers, CD, DVD read/writers, monitors, scanners, mice, special keyboards, and other equipment as necessary.
  • Troubleshoots computer and peripheral issues and provides hardware replacement, cleaning or repair as needed.
  • Maintains compliance with software licensing and inventory.
  • Performs hands-on fixes at the desktop level including; installing/upgrading software, implementing file backups, configuration of systems and applications.
  • Responsible for configuration and deployment of computers and other peripheral devices to attach to the company’s network
  • Provides first level of escalation for Help Desk calls and logs name, department, contact and issue(s).
  • Perform post-resolution and follow-up to Help Desk calls.
  • Performs basic networking maintenance functions such as; user creation, assignment of rights and permissions.
  • Should be familiar with DHCP, DNS, and IP, network traffic routing, WAN, LAN and internet connectivity. Some knowledge of remote access and VPNs.
  • Works closely with both technical and non-technical staff and is required to communicate effectively with both.
  • Performs research on technical computer topics as request by IT Manager of the Technology Team.
  • Performs new employee orientation presentations for all new employees.
  • Creates and maintains Help Desk knowledgebase structure and content.
  • Maintains Help Desk on-call and Help Desk clinical rotation schedules.
  • Monitors Help Desk ticket reports and makes recommendations to IT Manager of the Technology Team for areas of improvement in both efficiency with ticketing system and Help Desk procedures.
  • Maintain compliance with all company policies and procedures.
  • Other duties as assigned

Required Knowledge/Skills/Abilities:

  • Combination of education and experience so as to demonstrate proficiency in PC configuration, maintenance, and troubleshooting.
  • Must have working knowledge of Microsoft desktop and server operating systems.
  • Two to three years previous experience including basic networking skills demonstrating ability to connect and configure computers and peripherals to the company network.
  • Individual must be outgoing, organized, hardworking, able to follow directions and a team player.
  • The successful candidate will be high on customer satisfaction and have good communication skills.
  • Ability to multi-task, set priorities and work both independently and in group settings.
  • Create technical documentation for both end users and technical team audiences.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or federal, state and local standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

Education or Equivalency

  • High School Diploma or equivalent.
  • Bachelor’s degree in Computer Science, Computer Information Systems, Business or related field; or equivalent combination of education, training, and experience.
  • A+ Certification preferred.

Experience Requirements:

  • 3-4 years’ experience in support of computing devices or a service desk role.
  • Previous experience as a lead for an IT support team preferred

Other Requirements:

  • Valid Driver’s License
  • Clean Motor Vehicle Record

Other details

  • Pay Type Hourly
  • Min Hiring Rate $28.00
  • Max Hiring Rate $35.00

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online