Senior IT Service Technician
Job Description
About the Company:
District Medical Group (DMG) is well known as a respected leader in the healthcare industry in the Phoenix area, with a reputation for outstanding leadership, innovation and dedication to the patients and communities we serve. DMG employs over 650 credentialed providers and more than 350 professional/administrative staff as one of the largest physician groups in the Valley.
What Does DMG Offer?
DMG continuously strives for and succeeds in providing a strong and positive work environment through employee appreciation, team collaboration, competitive compensation, mentoring, and great benefits including:
- A strong Healthcare benefits package inclusive of Medical, Dental and Vision– Employee eligibility effective DAY ONE
- A rich 401(k) with employer match, increasing annually up to 6%
- Flexible Spending Account plan
- Generous Paid Time Off plan (3 weeks year one)
- 10 paid holidays annually
- Paid Sick Time
- and more
The IT Senior Service Technician provides mentorship to the IT Service Technicians through providing break/fix services for all servers, computers, printers and other associated peripheral devices including ensuring that all resolutions are properly documented.
Essential Duties/Responsibilities:
- Installs and configures DMG applications on computers as required.
- Provides setup, and configuration of computing peripherals such as printers, CD, DVD read/writers, monitors, scanners, mice, special keyboards, and other equipment as necessary.
- Troubleshoots computer and peripheral issues and provides hardware replacement, cleaning or repair as needed.
- Maintains compliance with software licensing and inventory.
- Performs hands-on fixes at the desktop level including; installing/upgrading software, implementing file backups, configuration of systems and applications.
- Responsible for configuration and deployment of computers and other peripheral devices to attach to the company’s network
- Provides first level of escalation for Help Desk calls and logs name, department, contact and issue(s).
- Perform post-resolution and follow-up to Help Desk calls.
- Performs basic networking maintenance functions such as; user creation, assignment of rights and permissions.
- Should be familiar with DHCP, DNS, and IP, network traffic routing, WAN, LAN and internet connectivity. Some knowledge of remote access and VPNs.
- Works closely with both technical and non-technical staff and is required to communicate effectively with both.
- Performs research on technical computer topics as request by IT Manager of the Technology Team.
- Performs new employee orientation presentations for all new employees.
- Creates and maintains Help Desk knowledgebase structure and content.
- Maintains Help Desk on-call and Help Desk clinical rotation schedules.
- Monitors Help Desk ticket reports and makes recommendations to IT Manager of the Technology Team for areas of improvement in both efficiency with ticketing system and Help Desk procedures.
- Maintain compliance with all company policies and procedures.
- Other duties as assigned
Required Knowledge/Skills/Abilities:
- Combination of education and experience so as to demonstrate proficiency in PC configuration, maintenance, and troubleshooting.
- Must have working knowledge of Microsoft desktop and server operating systems.
- Two to three years previous experience including basic networking skills demonstrating ability to connect and configure computers and peripherals to the company network.
- Individual must be outgoing, organized, hardworking, able to follow directions and a team player.
- The successful candidate will be high on customer satisfaction and have good communication skills.
- Ability to multi-task, set priorities and work both independently and in group settings.
- Create technical documentation for both end users and technical team audiences.
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or federal, state and local standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
Education or Equivalency
- High School Diploma or equivalent.
- Bachelor’s degree in Computer Science, Computer Information Systems, Business or related field; or equivalent combination of education, training, and experience.
- A+ Certification preferred.
Experience Requirements:
- 3-4 years’ experience in support of computing devices or a service desk role.
- Previous experience as a lead for an IT support team preferred
Other Requirements:
- Valid Driver’s License
- Clean Motor Vehicle Record
Other details
- Pay Type Hourly
- Min Hiring Rate $28.00
- Max Hiring Rate $35.00
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
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