Specialty Care Coordinator - AAC Program
The Coordinator position is responsible for the coordination of functions related to procedures and programs in his/her department.
What You Will Do:
- Answer incoming phone calls, provide information about services and schedule intake appointments for the specialty clinic.
- Oversees intake forms, verification of benefits, clinical notification, and facilitates referrals into and out of his/her department.
- Accurately enter client information, demographics and insurance information into the designated database/Practice Management System in a timely manner.
- Attend meetings if requested, collect thorough and accurate information on individuals seeking services, and update information as needed between initial intake and actual start of services.
- Monitors process flow between outpatient department/areas.
- Assists manager in program advancement, process development, budgeting, and volume forecasting.
- Maintain in-depth knowledge of current services and keep abreast of upcoming changes to service delivery models.
- Develops tools to track volume changes within department.
- Inputs information, runs reports, and reviews data regularly with Manager or Team Lead.
- Audits records and follows-up with individuals seeking services, their family members, providers and/or case managers if necessary documentation or forms are not received in a timely manner.
- Provide resources and referral information to potential clients, current clients, families, case managers and staff as needed.
- Monitors supplies for their departments.
- Support providers and department as needed.
- Maintain confidentiality and HIPAA compliance in accordance with Federal guidelines.
- Maintain compliance with all company policies and procedures.
- Other duties as assigned.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be interpreted an exhaustive list of all responsibilities, and duties required of employees assigned to this job.
What You Will Bring to the Role:
- Excellent customer service phone skills, able to respond calmly and effectively in high pressure situations.
- Excellent written, verbal and interpersonal communication skills.
- Extensive knowledge of medical office procedures.
- Basic working knowledge of Integrated Care Model.
- Working knowledge of basic computer programs: MS Office and EMR experience.
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or federal, state and local standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
Education or Equivalency
- High School Diploma or equivalent.
- Bachelor’s Degree or equivalent combination of training, education and experience preferred.
- Bilingual-Spanish/English preferred.
- One year related experience
FTE Status/Scheduled Hours of Work:
- This is a full-time position, Monday through Friday. Occasional evening and weekend work may be required and/or hours may be shortened as job duties demand.
Environmental Working Conditions
- Normal clinical environment.
- The noise level of the work environment is usually low to moderate.
- Pay Type Hourly
- Required Education High School
- Job Start Date Thursday, December 24, 2020